• How to buy number?

  Refer this video- Steps to purchase the number are as follows- Login to the Callhippo account-Click on the Numbers. Click on the Add Number. Now select the country for which you want a number. (https://storage.crisp.chat/Popular

• What is Call status? What are different types of status possible with incoming and outgoing calls?

  Call status describes the current state of the incoming and outgoing call based on its type.  This status will help to understand what action was taken by the user when the call was made and vice-versa.  There are different types of call statuses for incoming and outgoing calls. . The following status is for the Incoming call( Ex: Call is made by the customer to your sales/support team)  Completed: On the successful completion of the call. Missed:  When the call goes unanswerPopular

• What is seat concept?

  The seat concept is related to users. It shows how many available seats you have in your account.  You will be charged based on the number of seats instead of the number of users. By default, the total number of seats will be the same as the total number of users in the account. If a new user is added, the number of seats will be increased. You can add or reduce the seats from the settings option from his account.  Hope this was helpful! For further queries, please contact us at  support@caPopular

• How to add members to an already existing Team?

  If a team is already created, but there are fewer members in the team and you want to add more members then you have to click on the setting icon of the existing team and in that go to the Allocate member. There you can add more members. All the users attached to the Callhippo account will be shown in the list of Allocate Members and clicking on the user name will allocate him to the team. If you want to deallocate the member from the team then click on the user name of that member. (hPopular

• What is the difference between call transfer and call forwarding?

  Call Transfer – Call transfer is a facility that allows for an answered phone call to be redirected to another user or extension, so that they may get better service. It is very helpful as it makes sure that a user can be rerouted to the exact department or agent/representative with whom they need to communicate. Call Forwarding - Call forwarding is a very handy facility that allows for inbound calls to be redirected to another alternate number before they are answered. Call forwaSome readers

• Confirming your CallHippo Invitation

  To log into the CallHippo for the first time, open the welcome email sent to you entitled: CallHippo Confirm Your Email” and click on the link that says “Verify”: After you click the link, you will be asked to choose a password. https://yourcompany.myCallHippo.com is your login URL - Make sure to bookmark this link. NOTE: “your company” is your CallHippo subdomain: typically the name of the company you work for.Few readers

• Setting up your browser to work with CallHippo

  Browser: Google Chrome CallHippo works in all the browsers. Making sure the browser is up to date and properly configured is key to an optimal CallHippo use. Make sure you have the latest version of Google Chrome (we recommend Chrome for the best experience and call quality as the WebRTC support is more mature than in Firefox, which is the second-best option). Here is a link to check if you have the  latest Google Chrome version (https://support.google.com/cFew readers

• Where can I download the list of users from?

  If you wanted to download the list of users with the last login details of the users then follow these steps: Step1: Login to the Callhippo Dashboard. Step 2: Go to Users and click on the Download icon. Step 3: Your request will be submitted and theFew readers

• How to add user?

  Log into your CallHippo Account Click on Users & Performance in the left Menu, and then from the dropdown click on Users. Click on the Invite User button in the top right corner Enter the email address of the user that you want to invite Assign the user a role as per the user roles displayed in the drop down and then click on the Save button. Allocate any of the available numbers displayed in the Allocate Numbers section by simply clickingFew readers

• Why is there Echo for some calls? What is Phone Echoing?

  What is Phone Echoing? Phone echoing is the repetitive and loud sound or noise that one hears during a call at a delayed interval. Usually, the party that hears the echo is not the party creating the echo. Phone echo can appear on mobile devices, tablets, or landlines. A few possible factors which can cause an echo in the line are mentioned below: Speakerphone The most common form of phone echoing is caused by the caller’s voice going through the recipient’s loudspeaker andFew readers

• How to cancel the account?

  Few readers

• Account block reasons

  Reasons for account block There can be many scenarios which can lead to account blocking. Scenario 1: If a user tries to login and enters the wrong password 5 times then your account will get blocked. Solution: You will receive an email to your mail for unblocking of the account. Else you can mail to support@callhippo.com. Scenario 2: If a user didn’t make a payment or payment fails thenFew readers

• How to download the CallHippo App?

  CallHippo is available on both iOS and Android devices. So you can use CallHippo regardless of the platform your device is running on. To download CallHippo on Android devices: Go to the Google Play App or on https://play.google.com/store. Search for “CallHippo”. From the results, select the CallHippo Virtual Phone System App. Click “Install”, accept the permissions that apply to you. Your download will start immediately. You can start using the CallHippo app once the instFew readers

• How to disable/turn off Call Forwarding?

  Step 1: Login to your account (web.callhippo.com) Step 2: To disable call forwarding, click on the "USERS" tab on the left side panel. Step 3: Click on gear icon and go to User Settings Step 4: Then go to ForwardFew readers

• Where can I see the SMS cost and status in the dashboard?

  For each country, there are different SMS charges and could be sent nationally only. It is one way to convey some important information through a message. Users can check the status also whether the message has been sent or not. Along with the call logs and details, you can check the SMS logs in Activity Feed by following the steps: Login to CallHippo dashboard. (https://storage.crisp.chat/users/helpdesk/website/9e8d86e75c427000/22119937-042e-454d-a927-ac046010qFew readers

• User Role System

  As per the latest update with CallHippo , now you can define different roles for users and also you can assign reporting persons for each user . These will help you to maintain data in a proper hierarchy .   Now you can manage multiple teams under one account and maintain the  separate data for each team. With this functionality ,you can set a system where one team can not see the data of another team .  How to assign different roles while inviting users ? When you iFew readers

• How to allow permissions on the dialer?

  For MacBook and Windows:  Click on the “Lock” icon on the top-left corner of your Google Chrome browser. Make sure that the “Microphone”, “Notifications” options are set as “Allow”. For applying the updated setting, users need to click on the “Reload” button. (https://storage.crisp.chat/users/helpdesk/website/383fbf4b31b6a400/abef2ff5-3feFew readers

• What are Seats Purchased in the Purchase Plan pop-up?

  Seats purchased means that the users have booked x number of seats and paid the amount for them. For example: If users want to make 5  sub-users for the Callhippo then they have to purchase 5 seats then accordingly users have to pay for the plans(Bronze, Silver, Platinum).  If users purchased 8 seats but only 2 sub-users joined then also admin users have to pay the amount for the 8 seats. While purchasing the plan it will not allow users to take more than 10 seats initially. When a neFew readers

• How to change telephone network providers with Smart Switch?

  A telephony service provider is nothing but the software interface to a physical telephony device that can be accessed programmatically to perform actions such as dialing a phone number or logging a call. Smart Switch allows users to simply toggle between multiple carriers and select the one that best suits their needs before placing a call. This, in turn, enables better call connectivity and facilitates effective communication.Few readers

• How can I delete records from Activity Feed?

  Users can delete records if they don’t want to save all the records as per their requirement. To delete records please follow these steps. Login to the Callhippo dashboard. Click on the Activity Feed. Select the recordsFew readers

• How do I set custom ringing time?

  CallHippo allows you to customize the ringing time for your incoming calls. You can decide how many times you want an incoming call to ring before sending the call to voicemail or to disconnect. The steps are as follows: Log in to your CallHippo account (web.callhippo.com) Click on ‘Numbers’ section that you will find on your dashboard Click on the ‘SettinFew readers

• How to use “call forward to multiple device”?

  Step 1: Login to your account (web.callhippo.com)  Step 2: Click on “Users” provided on the left panel. Step 3: Hover your cursor to the right and click on the gear icon (settings) as given in the below picture.Few readers

• How do i set the same number for multiple countries?

  While selecting a country in “Display in Country” simply type a letter and the drop-down menu to select countries will open. Repeat as needed.Few readers

• How is Call Analytics beneficial for business?

  Call analytics technology will help you in business to recognize sources of incoming calls that your company acquires. you can easily optimize your sales process and make business strategies with the help of analytics. It provides phone-call analytics & reports like: Call Durations Routing of incoming and outgoing calls Tracking records on call volume Sorry we couldn't be helpful. Help us improve this artiFew readers

• How can I change the number of seats?

  Seats purchased means that the users have booked x number of seats and paid the amount for them. For example: If users want to make 5  sub-users for the Callhippo then they have to purchase 5 seats then accordingly users have to pay for the plans(Bronze, Silver, Platinum, and Enterprise).  If users purchased 8 seats but only 2 sub-users joined then also admin users have to pay the amount for the 8 seats.  Note: While purchasing the plan it will not allow users to take more than 10 seats initiFew readers

• How to enable Audio Permissions in your Browser?

  For MacBook and Windows:  Click on the “Lock” icon on the top-left corner of your Google Chrome browser.  Click on the “Site Settings” button in the dropdown. Make sure that the “Microphone”, “Notifications” and “Sound” options are set as “Allow”. (https://storage.crisp.chat/users/helpdesk/website/7726bbd711ce9400/8674fFew readers

• How to change the name of a Team?

  Once the team is created and the users now want to change the name of the team.  The process for the same: Step 1: Log in to the Callhippo Dashboard. Step 2: Go to the Teams -Click on the setting icon for the team you have to change the name of. StFew readers

• How to filter Live Calls?

  Admin users can see live calls on the dashboard and if they want they can give module rights to the sub-users so that they can also check the live calls. Live calls help to see Admin users that how many calls are ongoing at a time. Filter in Live calls helps to select multiple users, teams, and both. To apply a filter in the live calls section: Login to the Callhippo dashboard. Live Calls option is marked in a rectangular box. (https://storage.crisp.chat/users/helpFew readers

• Can a sub user access Live Call and Live Barge?

  Modified on: Thu, 19 Dec, 2019 at 4:36 PM Yes, sub-user with Activity Rights can access Live Call and Live Barge.Few readers

• How to disable call forwarding?

  Step 1: Login to your account (web.callhippo.com). Step 2: Click on Users. Step 3: Now click on Settings/Gear icon. (https://storage.crisp.chat/users/helpdesk/website/8868d1a7b7e8e000/3cfb9398-72e3-4190-bf03-0d7d96wjqswm.pFew readers

• How to view the sub-user activity feed as per the allocated number?

  Only the admin account can provide the module rights to the sub-users. If sub-users want to see the activity feed as per the allocated number then follow the steps: Log in to CallHippo dashboard from an admin account. Navigate to the Users Section-     Click on any sub-user to give the activity feed rights. !Few readers

• How to blacklist a number from the CallHippo web dialer?

  The steps are as follows: Open the CallHippo Dialer Open the Menu section  Click on ‘All Calls/Inbox’ section Then click on the forward arrow which is available next to whichever number you want to blacklist in the ‘All Calls/IFew readers

• How to make calls from browser?

  After activating your account you need to log in to the web app. Step 1: Click on to Open Phone App from the Web App and log in or you can directly login to the phone app with this URL: dialer.callhippo.com. Step 2: Type the number you wantFew readers

• What is Call Queueing?

  Call Queueing is a feature that keeps the incoming calls in the queue while all the other agents are busy with ongoing calls. This feature helps to reduce the chances of missing calls. As soon as the agent is available, the call gets connected.Few readers

• How can I restrict the Agent to call the countries with high prices?

  This feature has been developed by keeping in mind that the Agents might not be aware of the per-minute calling cost of all the countries. Additionally, as an Admin, you can control the monthly billing by restricting the callers to call the countries that’s prices fall under your set limit. You can set the price limit for outgoing calls by the below steps: • Log in to the CallHippo web (web.callhippo.com) Account. • Navigate to the Settings section from the lefFew readers