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Articles on:Call script
Refer this to understand call script feature

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  • What is Call Script? How is Call Script useful?
    A call script is a pre-written guide with helpful information used by support agents during customer calls. Many businesses use call scripting to help maintain information consistency and allow agents to quickly help the customer. There are several reasons companies choose to integrate the use of call scripts into their agent's day-to-day requirements. If you are considering using call scripts, here are some of the benefits they offer if used properly: Minimize the Error Nobody is peFew readers

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