How to integrate CallHippo with Gorgias?
Follow these steps to activate your Gorgias integration with CallHippo and create tickets for each one of your calls/SMS.
Step 1- Login to your CallHippo account.
Step 2- Go to the Sidebar and click on ‘Integrations’.
Step 3- Click on the +CONNECT button as shown.
![](https://storage.crisp.chat/users/helpdesk/website/7d0ba6c8988d4800/c987dfb9-4a13-456e-a30f-f5d1e9_10fhy4m.png)
Step 4- Once you click on the ‘Integration’ button, you will get one pop-up asking you to enter Gorgias subdomain (i.e your Gorgias account URL is “[https://callhippo.gorgias.com](https://callhippo.zendesk.com/)” then “CallHippo” is your subdomain). Enter the subdomain and click on the Connect button.
![](https://storage.crisp.chat/users/helpdesk/website/506b5db55d7e1400/186e82ec-236f-4e0e-b0d2-7b3c50_1apdk74.png)
Step 5- Once you click on Connect Now, you will be redirected to your Gorgias login page. If you are already logged in this step will be skipped.
![](https://storage.crisp.chat/users/helpdesk/website/a51e2bf48dd25800/1a40069d-45b3-4349-ad0c-1e0196_63hc92.png)
Step 6- Once you log in you will be redirected to the permission page, here you have to click on the Authorize button.
![](https://storage.crisp.chat/users/helpdesk/website/ed8c729bb3939000/3e6a7484-a397-49cd-9fb5-7ae493_i5cswq.png)
Step 7- Once you click on Authorize, you will be redirected back to CallHippo and display a message saying ‘Your account with Gorgias will be integrated soon. You will get notified about the same via an email’ and your integration status will be ‘Integrated’.
![](https://storage.crisp.chat/users/helpdesk/website/a7105d5cd5ac0800/e5784649-cccb-45a2-ab93-b7e9d0_pvkijl.png)
Step 8- So now you have successfully integrated your Gorgias account with CallHippo and your existing contacts are synced with CallHippo.
Features of Gorgias + CallHippo integration:
Your all existing contacts(end user with the phone number) will be synced with CallHippo.
Whenever you update or add a new contact it will automatically sync to CallHippo within 2 hour.
When a call is made from the CallHippo dialer, there will be a ticket created in Gorgias with call log activity.
Whenever a SMS is sent with the CallHippo dialer, there will be a ticket created in Gorgias with SMS log activity.
You can use CallHippo browser extensions to call directly from your Gorgias ticket detail page.
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Step 1- Login to your CallHippo account.
Step 2- Go to the Sidebar and click on ‘Integrations’.
Step 3- Click on the +CONNECT button as shown.
![](https://storage.crisp.chat/users/helpdesk/website/7d0ba6c8988d4800/c987dfb9-4a13-456e-a30f-f5d1e9_10fhy4m.png)
Step 4- Once you click on the ‘Integration’ button, you will get one pop-up asking you to enter Gorgias subdomain (i.e your Gorgias account URL is “[https://callhippo.gorgias.com](https://callhippo.zendesk.com/)” then “CallHippo” is your subdomain). Enter the subdomain and click on the Connect button.
![](https://storage.crisp.chat/users/helpdesk/website/506b5db55d7e1400/186e82ec-236f-4e0e-b0d2-7b3c50_1apdk74.png)
Step 5- Once you click on Connect Now, you will be redirected to your Gorgias login page. If you are already logged in this step will be skipped.
![](https://storage.crisp.chat/users/helpdesk/website/a51e2bf48dd25800/1a40069d-45b3-4349-ad0c-1e0196_63hc92.png)
Step 6- Once you log in you will be redirected to the permission page, here you have to click on the Authorize button.
![](https://storage.crisp.chat/users/helpdesk/website/ed8c729bb3939000/3e6a7484-a397-49cd-9fb5-7ae493_i5cswq.png)
Step 7- Once you click on Authorize, you will be redirected back to CallHippo and display a message saying ‘Your account with Gorgias will be integrated soon. You will get notified about the same via an email’ and your integration status will be ‘Integrated’.
![](https://storage.crisp.chat/users/helpdesk/website/a7105d5cd5ac0800/e5784649-cccb-45a2-ab93-b7e9d0_pvkijl.png)
Step 8- So now you have successfully integrated your Gorgias account with CallHippo and your existing contacts are synced with CallHippo.
Features of Gorgias + CallHippo integration:
Your all existing contacts(end user with the phone number) will be synced with CallHippo.
Whenever you update or add a new contact it will automatically sync to CallHippo within 2 hour.
When a call is made from the CallHippo dialer, there will be a ticket created in Gorgias with call log activity.
Whenever a SMS is sent with the CallHippo dialer, there will be a ticket created in Gorgias with SMS log activity.
You can use CallHippo browser extensions to call directly from your Gorgias ticket detail page.
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Updated on: 11/04/2022
Thank you!