• What is a Call Status Report?

  With Call Status Report, you will now be able to view the status of all the calls including the total calls made, right on your screen. If the call is completed then it will show the status of completed calls with the country name in which you have called. Likewise, the status for each and every call will be displayed with the country name and total calls you have made in that country. There are different statuses for each and every call. Log in to the Callhippo Dashboard. (Few readers

• What is Availability Report?

  The Availability report shows the availability rate of the agent during his/her shift hours. Login hours – Number of hours the agent was available on his dialer (calculated as the total number of hours when the agent first logged in till he/she last logged out during his/her shift hours). Shift hours – The working hours of the agent based on his/her availability.  If the agent’s availability is - Always available, then shift hours will be 24 hours Custom availability, shift houFew readers

• What is Call Report?

  To keep a standard track for your business is never too easy. You need to manage things properly to maintain them because managing a business is crucial to reach out to your targeted audience. If you are running a business, you need to keep a check of every single detail. It can be about your services, performance – and most importantly, your clients. So, we are offer you a feature where you can have a track of your business and it will help to manage your business in a smooth and better way.Few readers

• What is Abandonment Rate Report?

  The Abandonment rate report gives the date-wise summary of calls that went unattended by the agents.  Total Incoming calls – Number of incoming calls in a day Answered calls – Number of calls that the agents unattended Missed calls – Number of calls that went attended (including missed calls and voicemails) Abandonment rate (%) – Missed calls/Total Incoming calls * 100 You can apply filter to see the data of a particular date range and download the report in excel format. (https://stoFew readers