What is Abandonment Rate Report?
The Abandonment rate report gives the date-wise summary of calls that went unattended by the agents.
Total Incoming calls – Number of incoming calls in a day
Answered calls – Number of calls that the agents unattended
Missed calls – Number of calls that went attended (including missed calls and voicemails)
Abandonment rate (%) – Missed calls/Total Incoming calls * 100
You can apply filter to see the data of a particular date range and download the report in excel format.
For any queries, please contact support@callhippo.com
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Total Incoming calls – Number of incoming calls in a day
Answered calls – Number of calls that the agents unattended
Missed calls – Number of calls that went attended (including missed calls and voicemails)
Abandonment rate (%) – Missed calls/Total Incoming calls * 100
You can apply filter to see the data of a particular date range and download the report in excel format.
For any queries, please contact support@callhippo.com
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Updated on: 11/04/2022
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