What is Availability Report?
The Availability report shows the availability rate of the agent during his/her shift hours.
Login hours – Number of hours the agent was available on his dialer (calculated as the total number of hours when the agent first logged in till he/she last logged out during his/her shift hours).
Shift hours – The working hours of the agent based on his/her availability. If the agent’s availability is -
Always available, then shift hours will be 24 hours
Custom availability, shift hours will be according to the working hours selected
Always closed, then shift hours will be 0 hours
Availability (%) – Login hours/ Shift hours * 100
*Out of service hours – The agent was not working on that particular day or it was a holiday.
You can also apply filter and download the report in excel format.
For any queries, please contact at support@callhippo.com
*
Login hours – Number of hours the agent was available on his dialer (calculated as the total number of hours when the agent first logged in till he/she last logged out during his/her shift hours).
Shift hours – The working hours of the agent based on his/her availability. If the agent’s availability is -
Always available, then shift hours will be 24 hours
Custom availability, shift hours will be according to the working hours selected
Always closed, then shift hours will be 0 hours
Availability (%) – Login hours/ Shift hours * 100
*Out of service hours – The agent was not working on that particular day or it was a holiday.
You can also apply filter and download the report in excel format.
For any queries, please contact at support@callhippo.com
*
Updated on: 11/04/2022
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