What is a Call Status Report?

With Call Status Report, you will now be able to view the status of all the calls including the total calls made, right on your screen. If the call is completed then it will show the status of completed calls with the country name in which you have called. Likewise, the status for each and every call will be displayed with the country name and total calls you have made in that country. There are different statuses for each and every call.

Log in to the Callhippo Dashboard.




From your dashboard, click on ‘Reports’, which you will find to the left of your screen.




There are different statuses for each call:

Welcome Message: The customer disconnected the call when the Initial Message, i.e. Welcome message was playing.

Completed: The customer and the user interacted on the call.

Missed: For some reason, the user fails to pick the call.

No Answer: The user called, but the customer did not pick up the call.

Canceled: The user disconnected the call before the customer picked up.

IVR: The customer disconnected the call while the IVR message was being played.

Voicemail: As the user was busy/unavailable, the customer’s call is redirected to Voicemail.

Unavailable: User is not available for call.

Rejected: The customer purposely rejected the call.

Call Not Setup: Users/Number is not available, out of service hours, number blocked.







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Updated on: 11/04/2022