• What is Auto Callback?

  When the call queue is on, the caller can leave the queue by pressing * and it will be logged as “call back request” in call logs. With this feature, the caller doesn’t have to wait long in the queue and we can see “call back requests” in the call logs and place a call to that caller.  You can go to Numbers >Number settings >Scroll down to Auto Callback >Enable   YouFew readers

• What is Target vs Achievement?

  With the help of this feature, you can set the targets for your users and can check whether they achieved their targets or not. It would help you to analyze the performance of your users. You can set targets for various things like call target, login hours, and talk time. Call target- you can assign the number of calls needed to make by the users. Login hours- you can assign the count of hours needed to be online. Talk time- You can assign the minimum talk time needed to be achieved.Few readers

• How to check voicemail?

  Step 1: Login to your account (web.callhippo.com) Step 2: Click on your Activity Feed. Step 3: Click on the “i” icon of the call with Voicemail status Step 4: Click on the Play button (https://storage.crisp.chaFew readers

• What are the benefits of Call Queuing?

  A call queue is a virtual line, where a caller is placed into a queue when none of the agents are available to take a call. There are various advantages of call queuing that can be configured to meet the unique needs of your business and customers.  The benefits of Call Queuing for your business are as below: Minimize customer wait times. Ensure fair workload distribution for your team. Reduce costs by having less callers on hold.  Reduce pressure and stress for agents. EFew readers

• How to filter voicemail from CallHippo mobile app?

  Step 1: Go to dialer  Step 2: Go to All calls  Step 3: Click on the Filter icon Step 4: Select Voicemail (https://storage.criFew readers

• How to set an After Work Hours message?

  An After Work Hours message is played when the agent/phone number is not available after specific business hours.  To set up an After Work Hours message, follow these easy steps: Login to your CallHippo account (web.callhippo.com) Click on the ‘Numbers’ tab and then click on the ‘Number Settings’ icon as shown below For an AfFew readers

• What is the difference between user voicemail & number voicemail?

  Number Voicemail: Case 1: If the agent has enabled the voicemail from the Numbers Settings and clients try to call the agent. If the agent rejects or does not pick up, then clients will get an option to send the voice message to the agent on the same call. The agent can check for the voicemail in the Activity Feed. Case 2: If the agent has marked the Open Hours as Always Closed and enabled the Voicemail, in that case, clients trying to call the agent, then it will reach the voicemail dFew readers

• How can I enable number masking?

  Number asking is an Add-on feature of CallHippo which is available in the Settings page from your account. You can go to add-on and add the feature. It will cost you $1.99 per user/month basis.  Hope this was helpful! For further queries, please contact us at support@callhippo.comFew readers

• How to set custom call wait music?

  Step 1: Sign in to your account web.callhippo.com Step 2: Go to Numbers -Number Settings → Call Queue → Enable Step 3: Once you enable, you can also setup wait music by following below steps: Numbers Setting→ Call Queue → Wait Music *Few readers