• What are the charges for Internal Calling?

  There are no charges for internal calling. When two agents from the same account call each other, there would be no charge. Sorry we couldn't be helpful. Help us improve this article with your feedback.Popular

• Making and receiving calls

  The first step towards making and receiving calls through CallHippo is to make sure you have properly added at least one number and one user to the number. Once this has been set up, the next step is to download  Head over to Callhippo.com Sign In with your registered account Click On Open PhoneFew readers

• How to recharge or top up or add credits?

  Step 1- Sign in to your account  web.callhippo.com Step 2- Once Signed In→ Go to Settings>Select the amount>Click on Add button If you have any questions please email us at support@callhippo.com (mailto:Few readers

• How to make calls ?

  How to make calls from the browser? After activating your account you need to log in to the web app. Step 1: Login to the Callhippo- Step 2: Click on to Open Dialer from the Web App and log in or you can directly login to the phone app with this URL: dialer.callhippo.com. Step 3: Type the number you want to call and click on the call button.Few readers

• How can I internally call our agents from the dialer?

  You can call your agents of your CallHippo account by dialing their 3 digit extension. There won’t be any charges for internal calling through extension. Just open the dialer , type 3 digit extension number (which can be found under user setting ) and click on call button.Few readers

• What is Call Whisper?

  Call whisper also known as call screening, is a calling feature that often appears on non-geographic telephony systems and hosted inbound call handling software.  With the help of this feature, Admin can listen to the call and guide his agent during the call. The other party won’t be able to hear the conversation between the agent and the admin. Hope this helps! For further queries, please contact us at support@callhippo.com.Few readers

• Can I get call on my forwarded number and CallHippo Web dialer at the same time?

  Yes, it is possible to get call on Callhippo Web / App and forwarded number simultaneously.  Step 1: Login to your account (web.callhippo.com) Step 2: Click on “USERS” Step 3: Click on gear icon and go to User settingsFew readers

• How to set-up outgoing call price limit?

  This feature has been developed by keeping in mind that the Agents might not be aware of the per-minute calling cost of all the countries. Additionally, as an Admin, you can control the monthly billing by restricting the callers to call the countries which have prices under your set limit. You can set the price limit for outgoing calls by following the below-mentioned steps: • Log in to the CallHippo web (web.callhippo.com) Account (https://storage.crispFew readers

• How can I call the other team if the whole team is busy?

  Users can create a team under the Teams section where users can add multiple sub-users. If team 1 is busy and unable to pick the call from the client, then there is an option to transfer the call to the other team. To check how to transfer the call from one team to another then follow these steps: Step1: Log in to the Callhippo dashboard and click on the Teams.Few readers

• Why do I need calling credits?

  CallHippo is a global telephony system that allows you to make and receive calls throughout the world. The customer must have sufficient calling credits to make sure that you don't miss any important calls and you have enough balance when you want to make an outbound call. Calling credits is nothing but a recharge or a top-up. The customer must recharge the account based on the volume of calls.Few readers

• How to add someone in a Call Queue?

  You don't have to add callers explicitly in the queue. The call will be added to the order it was received.Few readers

• Where can I see scheduled calls?

  Step 1: Log in to your CallHippo dashboard (web.callhippo.com) Step 2: Click on Call Planner Step 3: Click on Scheduled call to see the calls that you have planned  Step 4: Click on Completed On to see the scheduled calls that you have aFew readers

• Can I set a default number for making calls?

  Yes, you can set a default number for a user to make calls. All the calls will go from the default number when auto-switch is disabled. You can set-up the default number by following the below steps: Login to CallHippo Dashboard>Users>Click on the Gear icon Allocate number>Tick the number you want to set as default. (https://storage.cFew readers

• How do I disconnect from the Call Barging?

  To disconnect from Call Barging simply click the end button. For more info please contact us at support@callhippo.com or chat with one of our representatives.Few readers

• How to set up Call Queueing?

  To set up Call Queueing option, you need to follow these steps: Number >Settings >Call Queue >Enable Once you enable, you can also setup wait music by following below steps:  Number >Settings >Call Queue >Wait MusicFew readers