How users can access the Call Queueing feature?
Call Queueing is an auto active feature available with Silver and above plan. You just need to enable the call queue option by following these steps: Login>>Number>>Select the number>>Drop Down>>Call Queue>>Enable. Sorry we couldn't be helpful. Help us improve this article with your feedback.Few readersHow to use Call Queueing?
Call Queueing is a feature that keeps the incoming calls in the queue while all the other agents are busy with ongoing calls. This feature helps to reduce the chances of missing calls. As soon as the agent is available, the call gets connected. It's very simple just go the dashboard, Live Calls tab, there you can see how many callers are waiting in the queue. How to setup call queueFew readersHow to set the custom time for Call Queue?
Ideally each call remains in queue for 5 minutes. If you want to reduce/change the time as per requirement, you can follow the below steps: Step 1: Login to your account (web.callhippo.com) Step 2: Go to Numbers Number Settings Call Queue Step 3: Turn on Call Queue Click on Edit button and set the duration The call will remain in the queue for the duration you have setFew readers