What is the difference between user voicemail & number voicemail?

Number Voicemail:

Case 1:

If the agent has enabled the voicemail from the Numbers Settings and clients try to call the agent. If the agent rejects or does not pick up, then clients will get an option to send the voice message to the agent on the same call. The agent can check for the voicemail in the Activity Feed.



Case 2:

If the agent has marked the Open Hours as Always Closed and enabled the Voicemail, in that case, clients trying to call the agent, then it will reach the voicemail directly. Then clients can send the voicemail. 

The agent can check for the voicemail in the Activity Feed.



User Voicemail:

To enable the user voicemail-

First, enable the Voicemail of Numbers setting.

Setup the IVR from the Numbers setting.

Then Enable the User Voicemail.


After completing these 3 steps, the client will be able to send the voicemail to the users.



Like these, if an agent has assigned the IVR then clients try to call them and they will be redirected to the voicemail. 

So for setting up the User Voicemail-

Enable Numbers voicemail.

Setup IVR.










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Updated on: 11/04/2022