What is the difference between call transfer and call forwarding?

Call Transfer – Call transfer is a facility that allows for an answered phone call to be redirected to another user or extension, so that they may get better service. It is very helpful as it makes sure that a user can be rerouted to the exact department or agent/representative with whom they need to communicate.



Call Forwarding - Call forwarding is a very handy facility that allows for inbound calls to be redirected to another alternate number before they are answered. Call forwarding can be done for any mobile, landline or satellite number, making sure that all-important calls are not missed.



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Updated on: 19/04/2022