What is Target vs Achievement?

With the help of this feature, you can set the targets for your users and can check whether they achieved their targets or not. It would help you to analyze the performance of your users. You can set targets for various things like call target, login hours, and talk time.

Call target- you can assign the number of calls needed to make by the users.

Login hours- you can assign the count of hours needed to be online.

Talk time- You can assign the minimum talk time needed to be achieved.

To set the target vs achievement, follow the steps-

Step 1-

Login to the Callhippo dashboard(https://web.callhippo.com/dashboard).

Dashboard -> click on the Target vs Achievement.


This is the dummy data for your reference.



Step 2-

Click on the Add New Target button to assign more targets to the users. You can assign targets for all users.






If you want to delete the target which you have assigned to the users then you can simply click on the delete icon to delete the entry.


Step 3-

Target-




Users: Select the users for whom you want to assign the targets. Click on the plus icon to add more users.

Start Date: Select the start date of the target when you want to initiate it.

End Date: Select the end date of the target when you want to stop calculating the assigned target.

Select Target: You can select three types of targets that you can assign to the users, the three targets are call target, login hours, and talk time.

Target value- Enter the value which you want to assign to the users.

Save- After assigning the target click on the save button to save the targets.


Step 4 -

How to check the targets which are assigned to the users are achieved or not?

If you want to check the targets which were assigned to the users are achieved or not then go to the Reports sections.





Dashboard -> Reports -> Call Report.


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Target talk time- It is reflecting the time assigned to the user.




Total Call target- It is reflecting the total number of calls assigned to the users.




Dial out Achievements- It will show the percentage of how many calls have been made by the user from the assigned call target.




Achieved talk time- It will show the percentage of how much calling talk time has been achieved by the user from the target talk time.











Reports -> Availability reports.


* Achieved Login hours- It will show how much time spent by the user by being online from assigned login hours.












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Updated on: 19/04/2022